Returns and refund policy
If you are not completely satisfied with your purchase, please return the item to us in its original condition and packaging within 30 days from the date of receipt.
Before returning your product, please be aware of the requirements and informations bellow:
- All items must be in original condition with original tags attached. Merchandise that has been used, altered or damaged will not be accepted.
- The item is your responsibility until it reaches us. We recommend that you use a delivery service that insures you for the value of the items and has a delivery tracking service.
- It may take about 10 working days for the package to reach our warehouses and be processed for either an exchange or refund.
If the item is faulty:
If you have received a defective product, please notify us by email at firstname.lastname@example.org.
You will receive a reply from our Customer Service team with all the necessary instructions.
Please let us know in your email:
- Order number
- Full name
- Postal address
- Description of the fault
- Photo of the defect (if necessary)